This Contact Us page gives Pndwr bath wash ball customers one verified place to find the store operator, support schedule, email address, telephone number, physical business address, ABN, and ACN.
OUR IDENTITY
Legal Business Name: S&H COLLECTIVE PTY LTDStore Name: Pndwr
Physical Business Address: The Ponds, NSW 2769, Australia
ABN: 26 697 275 040
ACN: 697 275 040
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@pndwr.shopBusiness Phone Number: +61 424 947 163
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Customer messages are reviewed during the support hours above. If a request involves shipping, return inspection, payment verification, damaged goods, or carrier review, we may ask for extra order details before the case can be completed. For a product question, identify the SKU and note whether the request concerns material, finished size, loop or ribbon count, perforations, crochet panels, center fastening, hanging cord, drawstring, storage pouch, delivery condition, external-use guidance, rinsing, drying, replacement guidance, or a missing component. Please do not wet, wash, unwrap for use, or allow skin contact while a non-defective return request is being reviewed.